Dg54 Privacy Policy – Personal Data Protection for Malaysian Players

dg54 is an online casino entertainment platform offering a wide range of digital games to adult players in Malaysia, including slots such as Reel King and Reactoonz 2, table games such as Playtech Baccarat, Caribbean Stud, Bull Bull, and Two Hand Holdem, as well as arcade games such as Royal Fishing. In operating this platform, we are required to collect and process certain personal data from our users.

This Privacy Policy applies to:

• All registered members dg54 who hold an active account.
• Visitors who browse dg54.my even without a registered account.
• Individuals who contact the customer support team dg54 through any communication channel.
• Anyone who interacts with the dg54 in any way.

dg54 collects personal information through several means — directly from you during registration or platform use, automatically via technologies such as cookies, and in certain cases from legitimate third-party sources. The following are the categories of data we may collect:

We do not collect sensitive data categories such as health information, religious beliefs, political views, or criminal records, unless required by applicable law for AML (Anti-Money Laundering) compliance purposes.

dg54 using the personal data collected for the following purposes, all of which are lawful, necessary, and relevant to the operation of our platform and the services we offer to Malaysian players:

• Account management: To create, verify and maintain your account at dg54, including age and identity verification during registration and the required KYC process.
• Financial transaction processing: To process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX (Maybank2u, CIMB Clicks), and to handle withdrawals of winnings to your digital wallet or bank account in Malaysian Ringgit (RM).
• Provision of gaming services: To enable you to access and play all games available at dg54, including Reel King, Reactoonz 2, Playtech Baccarat, Caribbean Stud, Bull Bull, Two Hand Holdem and Royal Fishing.
• Security and fraud prevention: To identify and prevent fraudulent activity, money laundering, duplicate account creation, and platform abuse.
• Customer support: To handle enquiries, complaints and support requests that you submit to the dg54.
• Legal compliance: To comply with applicable legal obligations, including Malaysia's PDPA, AML requirements, and requests from relevant authorities.
• Platform improvements: To analyse usage patterns and improve service quality, the user interface, and the overall gaming experience at dg54 as a whole.
• Service communications: To send you important notifications relating to your account, transactions, security and policy updates.
• Marketing (with consent): To send you information about promotions, bonuses and new offers at dg54 – only if you have given consent to receive marketing communications. You may withdraw this consent at any time.

dg54 does not sell, rent, or disclose your personal information to third parties for their marketing purposes. However, there are certain situations in which we may need to share your data with authorised parties:

• Payment service providers: Required transaction information will be shared with the relevant payment service providers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX providers) solely for the purpose of processing your deposits and withdrawals. These providers are bound by their own confidentiality obligations.
• Game providers: Minimum necessary data may be shared with game providers such as Play'n GO to enable a seamless gaming experience and fair game result verification.
• Technology service providers: dg54 works with selected third-party providers for services such as server hosting, platform analytics and customer support tools. All such providers are bound by strict data protection agreements with dg54.
• Legal authorities: dg54 will disclose personal data to the police, courts or relevant regulatory bodies when required to do so by court order or applicable law, or when there is reasonable belief that such disclosure is necessary to prevent crime or protect public safety.
• Business acquisition: In the event of a sale, merger, or acquisition dg54 or part of its operations, members' personal data may be transferred to the acquiring party as part of the business assets. Players will be notified in advance should any such transfer occur.

In all of the above situations, dg54 ensuring that only the minimum data necessary for the relevant purpose is shared, and that all recipients are bound by appropriate data protection agreements.

dg54 continually invests in its security infrastructure to ensure your personal data is always protected against unauthorised access, loss, alteration or disclosure. The key security measures we have implemented include:

• Data encryption in transit: All communications between your browser and the servers of dg54 is protected with 256-bit TLS/SSL protocol, ensuring that data cannot be intercepted during transmission over the internet.
• Encryption of data at rest: Sensitive data, including financial information and passwords, is stored in encrypted format on dg54. Passwords are not stored in plain text — only a hashed version that cannot be decrypted.
• Strict access controls: Access to members' personal data is restricted to authorised personnel dg54 who have a legitimate business need to access it. All access is logged and audited on a regular basis.
• Continuous security monitoring: System dg54 is monitored around the clock to detect any suspicious activity, intrusion attempts or other security threats.
• Two-factor authentication (2FA): Players are encouraged to enable two-factor authentication on their dg54 them as an additional security layer that protects against unauthorised access even if your password is compromised.
• Regular security audits: dg54 conducts regular security audits, including penetration testing, to identify and address system vulnerabilities before they can be exploited.

Platform dg54 uses cookies and similar technologies to enhance the user experience, maintain session security and understand how players interact with our platform. Cookies are small data files stored on your device when you visit dg54.my.

Below are the types of cookies used by dg54:

You can manage your cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the platform dg54. For non-essential cookies, you may grant or withdraw your consent at any time through the cookie management panel available on our platform.

As a player dg54 and data subjects under Malaysia's PDPA and applicable data protection laws, you have the following rights regarding your personal information held by us:

To exercise any of the above rights, submit a written request to dg54 via email at [email protected], stating the right you wish to exercise and providing sufficient information to verify your identity. We will process your request within 30 days of receipt.

dg54 retaining your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. The following are the retention period guidelines for each major data category:

• Active account data: For as long as your account remains active and has not been closed.
• Financial transaction records (in MYR): Minimum 7 years from the transaction date, in accordance with Malaysia's accounting and AML legal requirements.
• KYC verification documents: Minimum 5 years from the date of verification or from the date of account closure, whichever is later.
• Customer support communication records: 2 years from the date of the last communication.
• Technical log data: Maximum 12 months unless a longer period is required for security or investigation purposes.
• Data following account closure: Data required by law is retained for the legally mandated period; all other data is deleted or anonymised within 90 days of account closure.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

As a digital platform that relies on cloud infrastructure and international service providers, your personal data may in certain circumstances be processed or stored on servers located outside Malaysia. This may occur in the context of cloud hosting services, email delivery, or the use of customer support management software.

dg54 ensures that any cross-border data transfers are carried out with adequate safeguards through:

• Use of providers subject to internationally recognised data protection frameworks.
• Implementation of standard contractual clauses requiring personal data protection at a level equivalent to Malaysia's PDPA.
• Thorough data protection assessments prior to engaging any new third-party service provider.

If you would like further information on the specific protections applicable to cross-border data transfers involving your data, please contact us at [email protected].

dg54 is an online casino entertainment platform designed exclusively for adults aged 18 and above. We do not knowingly collect, use or store personal data from individuals under the age of 18.

Should we discover that we have collected data from someone under the age of 18 without appropriate verification, we will take immediate steps to:

• Suspending the relevant account immediately.
• Delete all personal data associated with that account.
• Returning any funds that may have been deposited.

If you believe that someone under the age of 18 has registered at dg54 or are currently using this platform, please notify us immediately at [email protected] so that appropriate action can be taken without delay.

dg54 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.

When significant amendments are made to this Privacy Policy:

• The "Last Updated" date at the top of this page will be updated accordingly.
• Notifications will be sent to registered members via their registered email address or via in-platform notices dg54.
• Significant amendments will be notified at least 14 days before taking effect.

Continued use of the platform dg54 after the amendments take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how dg54 handling your personal data, please contact us through the following channels:

• Email: [email protected] (with "Privacy Enquiry" in the subject line)
• LiveChat: Available 24/7 via the platform dg54
• WhatsApp: Via the support number listed on the platform

Customer support team dg54 operates 24 hours a day, 7 days a week, and will endeavour to respond to all privacy-related enquiries within 3 business days. For requests involving the exercise of data rights (such as access, correction or deletion), the response period is up to 30 days.